Returns for exchange Love ur Look can exchange items for a different size or colour or alternative style of the same value. If you require an exchange you will need to ;
1. Email email@example.com with your request giving a description , size and where your purchase took place. Please also give your full name & address.
2.State what you need. New size , New item etc.
3. Return your item to the below address
4.Then your requested exchange will be sent to you.
If your item has a fault we will either exchange or fix your purchased item for you. Please send your item to: LOVE UR LOOK 1 Tudor Road, St Albans AL3 6AY. United Kingdom . Please include your name and order number. Please ensure your item is returned in a water tight bag.Refunds If your item is not suitable we will be happy to refund you within 5 – 14 days of your item being signed upon delivery.
All items should be unworn and damage free for a refund. Garments should be returned unworn AND Unscented with belts or additional extras as shown on our website. Failure to return the garment with any additional parts will result in this being deducted from your total refund amount. UK orders will only be refunded for the cost of the garment only. International orders will be refunded the UK price of postage which was originally paid for your order. Please ALLOW UP TO 14 DAYS TO FOR YOUR REFUND.
If a garment has been worn we refuse the right to refund due to hygiene reasons. Proof or postage will need to be sent to us for evidence of postage. The customer takes full responsibility to return the item purchased. We recommend a signed for Royal Mail service. No refund can be given until the item has arrived with Love ur Look Ltd. Loss to any items if posted with regular post will result to NO refund. Please note if you ordered more than one garment your postage maybe refunded accordingly by weight. We ensure all effort is made your size is correct before. Please help and check your size against the sizes on each page as designs and fits may vary.
We do not pay for returns on items. As a small business we are unable to provide this service.
All customs charges are the responsibility of the customer.